About
We’re part of a global maker-to-market movement committed to addressing economic injustice. Each handcrafted object carries a story and a life of meaning behind it. Shop with us to support ethically-sourced, handcrafted goods, and join us in empowering artisans from over ten thousand villages worldwide – whether online or in your local store.
Faq’s
GENERAL SHIPPING INFORMATION
All orders placed through our website are shipped from our warehouse in Ephrata, Pennsylvania. We currently only ship to addresses in the United States. For the most up-to-date shipping estimate, please add items to your cart and enter your zipcode into the shopping cart shipping estimator. Shipping costs and times will fluctuate based on what is being purchased, where it is being shipped, any current shipping promotions, high-demand and volume changes, and weather conditions affecting carriers. Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address. Ten Thousand Villages is not responsible for lost or stolen packages. If you suspect theft, please file a complaint with your local police department.
WHAT’S THE DIFFERENCE BETWEEN AN ECARD AND A GIFTCARD?
Ecards are digital giftcard codes that will be emailed same-day to your recipient via email and can be used online only. Physical giftcards are sent in the mail to the recipient and can be redeemed online and at Ten Thousand Villages stores.
WHEN WILL I RECEIVE MY GIFT CARD?
Gift cards ordered alone, and not in combination with other products, will be shipped free of charge and should arrive within 5-7 days via the U.S. Postal Service. Gift cards purchased at the same time as other products will be shipped with the rest of your order using the shipping method you choose during checkout. Gift cards do not affect the cost of shipping. Please note, gift cards must be used to purchase merchandise and cannot be used to purchase new gift cards. You will not be able to use your gift card to pay for any online order that contains a gift card.